Landlords
With two prominently located offices within the Royal Borough of Kingston upon Thames, Greenfield provides a comprehensive range of property services tailored to landlords, tenants, buyers, and sellers alike. Our experienced team possesses extensive local market knowledge and is committed to delivering exceptional service at every stage of the property journey.
We offer a flexible range of lettings packages designed to suit different requirements, circumstances, and property types. Whether you simply require assistance in finding a tenant or are seeking a fully managed service where we care for your investment as if it were our own, we can tailor a solution to meet your needs. By taking the time to understand your goals, future plans, and preferred timescales, we are able to help maximise your property’s rental potential while finding the right tenant for your home.
First impressions are crucial, particularly when marketing a property. Our knowledgeable team will provide practical advice on how best to present your property to achieve the strongest possible rental return. Once your property is ready to launch, we will market it across major property portals including Rightmove, Zoopla, and Prime Location, while our proactive staff actively promote it to prospective tenants. Throughout the process, you will receive regular feedback and updates from a dedicated point of contact, ensuring the experience remains straightforward and stress-free.
We conduct comprehensive tenant referencing through an independent referencing company, providing unbiased reports and full transparency. With legislation continuing to evolve, you can be confident that Greenfield remains fully compliant with all current regulations, including Right to Rent and identity verification checks prior to the commencement or tenancy review. As members of The Property Ombudsman for Lettings, we adhere to the organisation’s Codes of Practice, giving our clients additional reassurance and protection.
As an independent agency, our reputation is built on recommendation, repeat business, and positive customer experiences. Delivering outstanding customer service is central to everything we do, and we take great pride in building long-term relationships with our clients based on trust, communication, and results.
If you are considering letting your property and would like honest, professional advice from a local specialist, we would be delighted to help. Please contact Elizabeth Reah on 020 8399 7070 or This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss how we can tailor a service package to suit your individual requirements.
Clear and Transparent
We offer a simple and transparent commission structure, allowing Fully Managed and Rent Managed landlords to spread the cost of our commission across the length of the tenancy. Our commission is deducted directly from the rental income, meaning landlords begin receiving income from their property as soon as the tenant moves in.
As members of The Property Ombudsman (TPO) for lettings, we adhere to TPO’s Codes of Practice. This government-approved independent redress scheme provides consumers with additional protection beyond legal requirements, giving our clients confidence that free and impartial support is available in the unlikely event of an unresolved dispute. We are members of the Client Money Protection (CMP) Scheme.
Being a landlord comes with many rewards. Letting property continues to offer strong potential for both reliable rental income and long-term capital growth.
Whether you own a one-bedroom flat or a large property portfolio, the responsibilities remain the same, managing maintenance issues, handling tenancy renewals, coordinating repairs, and staying compliant with an increasingly complex regulatory environment.
Managing a rental property is a significant responsibility. Like any home, it requires ongoing care, regular maintenance, and timely updates to protect its value and keep tenants satisfied. A successful investment relies on organisation, proactive management, and a preventative approach to maintenance.
That’s where we can help.
At Greenfield Property Management, we take care of every aspect of property management on your behalf, giving you complete peace of mind while helping your investment perform at its best.
We believe strong landlord–tenant relationships are built on communication, responsiveness, and trust. First impressions matter, but ongoing support is just as important. Our team is always available to assist tenants, answer questions, and resolve issues quickly and efficiently throughout their tenancy.
Our experienced property professionals are all based locally, enabling us to respond rapidly in the event of an emergency and ensuring tenants always have accessible local support.
To suit different levels of landlord involvement, we offer a choice of services, including our Rent Management Service & Fully Managed Service.
Protecting your rental income
We have partnered with a leading provider in the lettings industry to provide rent and legal protection. Once a prospective tenant passes all referencing checks, we will provide you with an added layer of security designed to safeguard your rental income and provide expert legal support in times of need.
By having an ‘interest in’ the policy that we hold, you benefit from:
- Cover for major breaches of tenancy – including non-payment of rent, anti-social behaviour, sub-letting, and squatting. Expert legal teams will ensure any Notices served are issued correctly and compliantly.
- Guaranteed Rent: Ensure continuous rental income, even if the tenant defaults on payments. Cover up to £100,000 for lost rent.
- Arrears paid out until vacant possession & 75% rent paid after vacant possession for a maximum of 2 months
- Legal Expenses up to £100k covered: Access to comprehensive legal support for tenant disputes, including possession proceedings.
- With 36 grounds for possession in operation, you will have access to experts who will manage the entire legal process for you, getting it right first time.
- Fast Claims Process: Simple claims process controlled through [agent], allowing for timely resolution and minimal disruption for you. Peace of Mind: Reduced financial risk and greater security in managing your property portfolio.
The service is priced at £35 - £100 per month per tenancy (inc. VAT), based on your rental income. For more information, please click here.
Tenants
Looking for a property to rent? At Greenfield, we’re here to make the process as streamlined as possible. Browse our wide selection of rental properties. When you find a property, you’re interested in, simply click “Book Viewing” and enter your contact details. One of our experienced lettings consultants will then get in touch to qualify you and arrange a convenient viewing appointment. During the viewing, they’ll guide you through the property and provide helpful information about the property and the local area.
Once you’ve registered with us, we’ll keep you informed about new properties that closely match your requirements as soon as they become available. Our friendly and knowledgeable team takes the time to understand your individual needs and will work closely with you to help you find the right home.
To avoid missing out on your ideal property, we recommend arranging viewings as early as possible. Our offices are open six days a week, Monday to Saturday, to accommodate your schedule and viewing needs.
Application progress
Once you have viewed a property and would like to proceed, simply let your lettings consultant know of your interest. Your offer will be discussed with the landlord and if agreed, you will be asked to pay a refundable holding deposit to reserve the property. This amount is equivalent to one week’s rent. We will then begin the referencing process.
Our referencing partner, Goodlord, will email you an online application form to complete, along with details of any supporting documentation required. As part of the process, several checks will be carried out to confirm your suitability as a tenant, including credit & Anti Money Laundering (AML) checks, employment references, and previous landlord references. Please note that all offers are subject to satisfactory references and contract.
You will also need to provide identification in the form of a valid passport. Original documents must be seen in person where possible as soon as possible, so you will need to visit of Lettings office with your passport so that we can verify and copy it. In addition, we require proof of your current address, such as a recent Council tax statement, bank statement, or utility bill, along with confirmation of your immigration status via a share code. Unfortunately, we are unable to proceed without these documents.
Your tenancy agreement will begin as an Assured Periodic Tenancy. Provided the terms of the tenancy have been adhered to and the landlord will continue the agreement, you will be able to remain in the property on a rolling basis. Our team will, of course, be happy to guide you through the process and answer any questions you may have along the way.
Renters Rights Reform – Information for Tenants
The Renters’ Rights Reform introduces significant changes to the private rental sector, designed to provide tenants with greater security, transparency, and protection throughout their tenancy.
The reforms affect areas including tenancy agreements, notice periods, rent increases, property standards, and landlord responsibilities. Tenants will benefit from clearer rights, improved housing standards, and stronger protections against unfair practices.
As legislation and guidance continue to develop, we are committed to keeping our tenants informed and supported throughout any changes that may affect their tenancy.
If you have any questions regarding the Renters’ Rights Reform or how it may impact your tenancy, please contact our team who will be happy to assist. Please click here to review Tenants information leaflet.
Check in process
At the landlord’s instruction, we can arrange for an independent inventory clerk to prepare a detailed inventory report for your property. This is completed by an independent inventory company, who will prepare a detailed written and photographic report documenting the condition and contents of the property.
You will normally receive a copy of the inventory within 3-5 working days of your check-in date and will then have seven days to review the report and notify the inventory company of any amendments or discrepancies you may identify.
Unless otherwise stated, all rental payments exclude utility charges. Tenants are therefore responsible for arranging and paying for services such as gas, electricity, and water throughout the tenancy. Meter readings will be recorded in the check-in report, and we recommend contacting the relevant utility providers as soon as possible to ensure accounts are transferred into your name correctly.
The property will also be subject to council tax. At the start of your tenancy, you will need to notify the local authority by telephone or email, providing the names of all tenants and the tenancy start date. The council will then calculate your council tax liability, which will be your responsibility to pay directly.
Point of Contact – Letting Services
Let Only Service
Under our Let Only Service, the landlord manages the tenancy directly following the start of the tenancy, including all ongoing communication and rent collection. Greenfield will collect the first month’s rent only.
The landlord’s contact details can be found within the Assured Periodic Tenancy Agreement. Greenfield will provide the Landlords bank details for you to set up your standing order. This must be set to the agreed rent due date stated within your tenancy contract.
Rent Management Service
Under our Rent Management Service, the landlord remains responsible for managing the tenancy directly, while Greenfield continues to collect the rent on the landlord’s behalf throughout the tenancy.
The landlord’s contact details will be provided within the Assured Periodic Tenancy Agreement.
Fully Managed Service
Where the landlord has instructed Greenfield under our Fully Managed Service, Greenfield will be your main point of contact throughout the tenancy.
Once you move into the property, you will be assigned a dedicated Property Manager who will provide their direct contact details in a welcome email. Any maintenance issues or tenancy-related queries should be directed to your Property Manager.
Greenfield will confirm the level of service your landlord has selected. For properties operating under the Let Only or Rent Management Service, the landlord’s telephone number and email address will be detailed within your Assured Periodic Tenancy Agreement, ensuring you have the correct contact information should you need to reach them directly during your tenancy. If you have any further questions, please do not hesitate to contact a member of our team.
