If you’re looking for a property to rent then let Greenfield Lettings help you. Start by searching our extensive range of available property across Surbiton, Tolworth, New Malden or Kingston and when you have found a property of interest simply click ‘book viewing’ and add your contact details where requested. One of our experienced lettings consultants will then contact you and arrange your viewing, they will meet you at the property or at one of our offices if this is more convenient for you. They’ll show you around the property and will be able to provide you with all the information you need regarding the local area and potential costs if you do wish to proceed. Once registered, we will keep you up to date with suitable properties specifically matching your requirements as soon as they come on to market. Our friendly lettings consultants will really listen to your specific search criteria and will work with you to find you a perfect new home. In order to secure your ideal property and avoid disappointment, we recommend early viewings. Our offices are open six days a week; Monday through to Saturday to accommodate each client’s viewing requirements.



Application Process

Once you have viewed the property, if you like it you will need to inform your lettings consultant of your interest. We will need to take basic information from you regarding each potential tenant moving into the property. This will include your employment status, preferred move date and term of the tenancy. We will then discuss your offer with the landlord and when everything is agreed we will ask you to pay a refundable holding fee to reserve a property, the sum of which will be equivalent to one week’s rent and then we will proceed with our referencing. Our referencing company Rent4Sure will send you an email with the application form which you’ll be required to complete online and upload any additional information they request. We must carry out various reference checks to ensure that you meet the criteria to be a tenant; this will incorporate credit checks as well as employment and landlord references. All offers are subject to references and contract. We also require that you provide identification in the form of a passport, we can’t accept photocopies so you and your passport must visit one of our offices where we will make a copy, we also request proof of your current address in the form of a bank statement or utility bill and confirmation of immigration status. Without these documents we will be unable to proceed.


The tenancy you sign will be for a fixed period and could be anywhere from 6 – 36 months, this is known as an Assured Shorthold Tenancy. After this fixed period, provided the terms of the tenancy have been adhered to and the landlord is in a position to, you can renew if you so wish and of course we will guide you through this process too.




A guarantor may be required for tenants who do not meet our referencing criteria, these include applicants who have recently moved to the UK, applicants whose annual salary does not meet the required amount to cover the monthly rent, adverse credit and students. A guarantor is usually a relative that is willing to sign a guarantor agreement stating they are then liable for the outstanding amount should the tenant default on the rent or other contractual obligations for whatever reason. The guarantor must be a UK resident and must complete the relevant paperwork.




The security deposit for the property you have selected will be capped at 5 weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above. This amount must be paid in cleared funds by bank transfer or banker’s draft. Cheques and credit/debit cards will not be accepted. Your deposit will be registered with The Deposit Protection Service in accordance with government legislation. If the landlord is going to register your deposit then we may ask that you pay the security deposit directly to them.



Check in process

Most landlords will request an inventory to be carried out, this is done by an independent inventory company who will provide a full written & photographic inventory of the property. You will be supplied with this inventory 3 days after check in, and then have 7 days to check the inventory and inform them of any amendments that you find. All monthly rents are exclusive of utility charges so you will be directly responsible for any gas, electric or water bills unless otherwise stated. Meter readings can be found on your check in report and as the utilities are your responsibility we ask that you contact the relevant companies yourself to ensure the account is set up correctly. Every property is subject to council tax, at the start of the tenancy you will need to notify the local authority by telephone or email of your full names and the date your tenancy started so they can calculate your monthly council tax payment for which you are also directly responsible.



Point of contact

If your property is managed by Greenfield you will be sent a welcome pack from your Property Manager within 24 hours of your move in. If your property is not managed by Greenfield the contact phone numbers and email addresses for your landlord can be found on the second page of your Assured Shorthold Tenancy agreement.


We are members of CMP for our Client Money Protection - click here for our certificate



Tenant charges for an Assured Shorthold Tenancy Agreement (AST) signed on or after

the 1st June 2019 – All prices are inclusive of VAT


RENT PAYMENTS – The rent is due to be paid in full no later than the agreed rent due date and as stated on the tenancy agreement. We request this is done by standing order, a copy of a standing order mandate, the relevant bank details and the appropriate reference will be provided to the tenant before the commencement of the tenancy.


UTILITY BILLS – The utility bills are to be paid in full as stated on the tenancy agreement.


SECURITY DEPOSIT – The security deposit will be capped at no more than five weeks’ rent where the annual rent is less than £50,000, or six weeks’ rent where the total annual rent is £50,000 or above.


HOLDING FEE – Once a landlord has accepted your offer (subject to referencing and contracts) we will ask you to pay a refundable holding fee to reserve a property, the sum of which will be equivalent to one weeks’ rent.


CHANGES TO THE TENANCY AGREEMENT – If you request changes to be made to the tenancy agreement that are agreed by the landlord, there may be a charge of £50 or reasonable costs incurred if higher.


LATE PAYMENT OF RENT – Interest will be charged at a maximum of the Bank of England’s base rate + 3% if a rent payment is more than 14 days overdue for each day the payment is outstanding.


LOST KEYS / SECURITY DEVICE – Lost keys or equivalent security devices will be charged to the tenant, who is responsible for covering the reasonable cost of their replacement.


EARLY SURRENDER OF THE TENANCY AT THE TENANTS REQUEST – Should a tenant need to surrender the tenancy early and the landlord agrees to re-let the property, the liability for the payment of rent will end once a new tenant is found and takes up occupation. However, the tenant will still be required to cover the landlords’ costs in surrendering the tenancy and re-letting the property. As per Schedule 1 of the Tenant Fees Act 2019, a permitted payment will be made by the tenant to the letting agent/landlord in consideration of arranging the early termination/surrender of a tenancy made at the tenant’s request. The costs for early termination are as follows:

New tenancy Administration - £180

New inventory/check in - £TBA (between £180 - £330 depending on property size)

Checkout - £TBA (between £132 - £264 depending on property size)



Tenant charges for a Company Let signed on or after the 1st June 2019

All prices are inclusive of VAT



REFERENCING - £150 per tenancy


RENEWAL FEE - £200 per tenancy



Tenant charges for a Tenancy Agreement (non-AST) signed on or after the 1st June 2019 

All prices are inclusive of VAT



REFERENCING - £90 per tenant/guarantor


RENEWAL FEE - £120 per person